ILEX Classic

Yes, when you buy one of our bonsais, the pot is included as standard. You will receive the bonsai at home with everything that is shown in the photo. For bonsais that are provided with a saucer, this is also included.

We believe that with the right care, anyone can successfully care for a bonsai. To underline this confidence, we offer our unique '60-day Bonsai Wonder Guarantee '. From the moment your bonsai is delivered to your home, you are assured of a 60-day guarantee period in which we will help you care for your bonsai. Should your bonsai die within this period, we will replace it free of charge, or offer you a voucher for use on our website. Read more about the '60-day Bonsai Wonder Guarantee'

No, caring for a bonsai doesn’t have to be difficult, especially with the care manual that comes free with your order. You can also find a wealth of information on our website. Do you still have questions? Don’t worry, we are always ready to answer questions, even long after your purchase!

If you order before 08:00, the products will be delivered the next day. Packages are not delivered on Sundays. The current delivery date can be found under the product image. If you want the package to be delivered on a specific date, you can let one of our colleagues know.

Please note: You will not receive the exact bonsai pictured. You will, however, receive a specimen with the same age , height , pot, base (if shown in the product photo ), and shape . Because every bonsai is unique, it's unfortunately not possible to post a separate photo of each tree on the website. Would you still like to see exactly which bonsai you'll receive? Feel free to request a photo. We will send it to you before packing.

No, we strongly advise against placing an outdoor bonsai indoors. An outdoor bonsai needs different seasons. Indoors, it does not get these, which will cause it to die after a few months. You can always try, but in that case we no longer provide any guarantee.